Important booking information is detailed below.
Tour bookings can be made by email or telephone. At time of booking 10% of the tour cost should be deposited.
The balance due must be paid to us at least 61 days before you travel. If complete payment has not been made at the commencement of any tour, Nightjar Tours is not obliged to conduct the tour unless other arrangements have been made beforehand.
It is essential that the names of all passengers you give us at the time of booking are exactly the names (including forenames) that are shown on those persons’ passports.
Should you wish to cancel your tour, you must notify us as soon as possible. Cancellation will take effect from the day we are notified.
The scale of cancellation charges is calculated as a percentage of your invoice according to the number of days prior to departure that written notice of cancellation is received by us. The cancellation charges will be as follows:
- More than 60 days - 10% of final invoice
- 42-60 days - 50% of final invoice
- 33-41 days - 60% of final invoice
- 15-32 days - 90% of final invoice
- Less than 15 days - 100% of final invoice
We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees.
Changes to the Scheduled Programme
Tours are planned many months in advance and sometimes changes may be necessary although we would normally expect to be able to provide you with the services confirmed by us in respect of your original booking.
The arrangements featured in our website or communicated itineraries are by their very nature complex with services from many different airlines, hotels and transportation companies. Due to demand for flights, hotels and accommodation and transportation over which we have no control, it is not always possible to guarantee flight or other transport departures, the aircraft type or other type of transportation, or accommodation. Flight or other transportation timings and carriers are stated to you for guidance only. Final details will be shown on your tickets or sent with your Joining Instructions, approximately two weeks prior to travel. We reserve the right to make changes. We will make every effort to provide as much advance notification as possible but we feel it is only fair to warn you of possible variations. Where these are significant you may be entitled to compensation.
Force Majeure Changes or Cancellation
We may have to make changes to your tour or holiday in the event of force majeure and if we have to cancel or change your tour or holiday in any way because of this, we will not be liable to pay compensation to you. Force majeure is for example, circumstances where performance and/or prompt performance is prevented by war, threat of war, riot, civil disturbance, natural or nuclear disasters, industrial dispute (defined below), terrorist activity, fire, or adverse weather conditions. Industrial dispute is defined as a dispute between a person, other than ourselves, supplying services comprised in a package holiday and (a) his employee and/or (b) any other person whose services affect the performance of the package holiday, which we cannot reasonably be expected to overcome by substituting comparable alternative arrangements. Very rarely, we may be obliged by ‘force majeure’ to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers) and to pay you any compensation or meet any costs or expenses you incur as a result.
Flight timings are provided by airlines. They are subject to air traffic control restrictions, weather conditions, the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that the flights will depart at the time shown either in the brochure, on your invoice or on the tickets. The timings are estimates only. When booking connecting flights or any arrangements that rely on flight timings, you are strongly advised to allow for possible variations.
In the event of a flight being delayed, be it outward, onward or homeward, the relevant airline will make arrangements, dependent on the time of day and duration of the delay.
The standard of accommodation in Ethiopia vary. In some cases the standards will be basic.
Hotel rooms are generally available between noon and 3pm for check-in and are to be vacated between 10am and noon irrespective of your arrival or departure times, details of which will be confirmed by your hotel. Hotels will generally make provision to secure your luggage until rooms are available.
On occasion it may be possible to obtain day-rooms subject to availability and extra payment.
Any special request or requirement which is essential to your booking (such as specific dietary requirements, wheelchair assistance or special facilities for certain medical conditions) must be made known to us in writing before you book.
We rigorously check the information about accommodation, resorts, itineraries etc., to ensure it is correct to the best of our knowledge. Advertised web copy descriptions and facilities may change before and after you book. Please check the up to date position at the time of booking. Please bear in mind that hoteliers, restaurateurs, tour guides etc., may wish to maintain or improve their facilities, or even take a break themselves. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
Feedback and Complaints Procedure
Your feedback is really important to us. At the end of your holiday you should receive a Nightjar Tours questionnaire to complete as we would like to know what you enjoyed about your tour and what we could improve.